Frequently Asked Questions

Orders & Payment

How do I place an order?

Simply browse our store, add items to your cart, and proceed to checkout. We accept all major credit cards, PayPal, and Shop Pay.

Can I modify or cancel my order after placing it?

Orders can be modified or cancelled within 12 hours of placement. Please contact us immediately at csnmj3919@gmail.com.

Products

Are your products authentic Korean products?

Yes. All of our products are sourced directly from trusted producers in Korea and meet our strict quality standards.

How should I store my products?

Storage instructions vary by product and are listed on each product page and packaging. Most teas should be stored in a cool, dry place away from direct sunlight.

Do your products contain allergens?

Allergen information is listed on each product page. If you have specific concerns, please contact us before ordering.

Shipping

How long does delivery take?

Domestic orders typically arrive within 5–7 business days. International orders may take 7–21 business days. See our Shipping & Delivery page for full details.

Do you ship internationally?

Yes, we ship to most countries worldwide. International customers are responsible for any applicable customs duties or import taxes.

Returns

What is your return policy?

We accept returns within 14 days for unopened, unused items. Please visit our Return & Refund Policy page for full details.

Still have questions?

We're happy to help! Reach out to us at csnmj3919@gmail.com and we'll get back to you within 1–2 business days.